Protect
The work-order system that gets smarter with every ticket.
Most work-order systems record what was assigned. Protect verifies what was completed, routes the next issue automatically, and builds a pattern record that catches recurring failures before they compound.
Work orders that think
AI-routed, not assigned
When a tenant reports warm air on a specific floor, Protect reads the location, issue type, asset record, prior tickets, and urgency. It can suggest the right path for review: engineering first, then escalation when the same issue repeats or points to a larger equipment problem.
Built for CRE, not retrofitted
The taxonomy covers what commercial buildings actually run: HVAC, life safety, elevators, cleaning, parking, roofing. Not a generic field-service tool stretched to fit. Every category, SLA, and vendor type is CRE native.
Pattern detection built in
The third time the same chiller throws the same fault, Protect surfaces it. Recurring issues that would otherwise get closed and forgotten accumulate into a pattern record that feeds directly into Activate IQ for capital planning.
Your work-order system was built for 2015
Most commercial real estate teams already have a work-order platform. The problem is that many of those systems were built for a slower operating model: desktop first, form heavy, and disconnected from the people doing the work.
They can open and close tickets. They were not built to verify field activity, connect the ticket to equipment history, or surface the repeat issues that quietly drain time and budget.
Protect adds the layer those systems are missing: faster intake, smarter routing, GPS confirmed completion, and a record that improves every time work is done.
What the old system costs your team every day
The issue is not that teams have no system. The issue is that a 2015 work-order platform cannot keep up with how buildings operate now. Tickets move through the queue while field proof, equipment context, tenant updates, and repeat issue detection sit outside the record.
Tickets close without field proof
A technician can mark the job complete. The record still may not show where the work happened or which equipment was checked. Protect adds GPS confirmed closeout with supporting evidence.
Equipment context is scattered
The work order may name the chiller, pump, or elevator. The history, warranty, photos, and prior failures often live in other places. Protect ties the ticket to the asset record so the next decision has context.
Repeat issues look like new tickets
A recurring fault can open and close again without anyone seeing the pattern. Protect groups related activity and surfaces the signal before small failures become expensive problems.
Old queue, faster workflow
The old system still opens tickets and moves them through a queue. A modern workflow makes the work around the ticket faster and easier: intake is simpler, context is attached earlier, closeout is verified, and repeat issues are easier to see.
The difference is the work around the ticket
The old queue makes teams check other tools, chase updates, and decide whether a job was actually completed. The modern workflow shortens those steps so the team can move from request to verified closeout with less back and forth.
Point. Scan. Text. Zero friction
Protect supports the channels teams already use: a web portal, mobile access, and a QR workflow for fast tenant intake. The frictionless path is there when the request should not require training, setup, or software to download.
No hardware has to be installed for a tenant to report an issue. A person can point and scan, describe the problem by text message, and stay in that text workflow while the building team routes and verifies the work.
Every ticket connects to the equipment behind it
Work orders in Protect are not freestanding events. Each one links to an equipment record with warranty status, PM schedule, and fault history, so every closure builds the asset intelligence layer.
Warranty tracking
Every piece of equipment carries its install date, manufacturer warranty period, and extended coverage status. When a ticket is filed against an asset still under warranty, Protect flags it before any out-of-pocket work begins.
Preventive maintenance on schedule
PM schedules are set per asset, not per building. When a PM is due, Protect creates the work order automatically, assigns it to the right vendor or in-house team, and requires photo at completion. The schedule does not rely on anyone remembering.
The equipment library
Every asset in every building lives in a structured equipment library: make, model, serial number, install date, location, assigned vendor, PM cadence, and full ticket history. When Activate IQ flags a recurring fault, the library is what turns a pattern into a capital recommendation.
Is your work-order system smart?
Most platforms track that a ticket was opened and closed. Protect tracks where the technician was, what equipment they touched, how long the job took, and whether the same fault has fired before. That difference is the intelligence layer.
Tickets that build intelligence
A 30-minute walkthrough. We'll show you what work orders look like when the system was designed for the buildings you operate.